Stack's Bowers Galleries Privacy Policy

This Privacy Policy describes how the affiliated companies Stacks-Bowers Numismatics, LLC, Spectrum Group International, Inc., Spectrum Auction Services, LLC, Spectrum Numismatics International, Inc., Bowers and Merena Auctions, LLC, SGI France SAS, SBG Finance, LLC, and Stacks-Bowers and Ponterio, LTD (collectively, "we," "us," "our," or "ourselves") collect, use, and share information from our customers and visitors of the websites that we maintain (the “Sites”). The terms "you" or "your" refer to any of our customers or visitors using the Sites.

By using the Sites, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy, and it supersedes any earlier versions. We may update the Privacy Policy. When we do so, we will revise the "Last Updated" date of the Privacy Policy.

For a detailed description of the rights of California consumers under the California Consumer Privacy Act, please see the section below titled "California Consumer Privacy Rights."

  1. Collection of Your Information
  2. When you use the Sites, you may provide us with, or we may otherwise collect, personal information in various ways, which we describe here.

    • Accounts: Before accessing certain features of the Sites, you may need to create an online account. When you create an online account, you will be prompted to provide us with certain personal information that may include your name, address, birthdate, telephone number, and email address. Once you have created an online account, you may be able to modify, edit, or delete personal information relating to your account.

    • Products and Services: If you choose to purchase or sell a product through the Sites, or use our services through the Sites, we may ask you for personal information, including your name, email address, telephone number, billing address, credit card number, Social Security Number, and certain financial information. If you are using auction services on one of the Sites, we may collect information about your auction activity and bidding history.

      You may download or otherwise obtain forms or applications that you then transmit to us in connection with our products and services. These forms may ask for personal information, including your name, address, telephone number, driver's license number, email address, Social Security Number, birthdate, and certain financial information.

      If you are applying for a loan through one of the Sites, we may collect personal information, including your name, phone number, address, email address, and, where applicable, your credit card or other payment information, demographic information, Social Security Number, banking information, and credit and payments history.

    • Communications: In order to provide you with customer service via the Sites, email, telephone, or mail, we may request that you provide personal information including your name, email, and online account information. If we encounter a problem when processing your orders, forms, or applications, or when attempting to provide you with requested services, we may use your personal information to contact you.

      You may also provide us with personal information, including your name, shipping address, telephone number, and email address, in order to receive news, offers, catalogs, or other promotional information about our products and services.

      If you are communicating with us via telephone, we may monitor or record any calls, for quality control and for our records. We will inform you that your call may be monitored or recorded before the call begins. We do not consent to the recording of telephone conversations by you or by any other party on your behalf. Any calls you have with us are not confidential and are not private.

    • Cookies and Other Technologies: The Sites use cookies, web beacons (also known as “pixel tags” or “action tags”), and other technologies to facilitate your navigation of the Sites, recognize you and your access privileges, and track your usage of the Sites.

      Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. We use cookies to enable you to select products, place products in an online shopping cart, and to purchase products. If you do this, we keep a record of your browsing activity and purchase history. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive. If you do so, you may not be able to access or use portions of the Sites, and you may be required to re-enter login details.

      We use web beacons to assist us in delivering cookies and help us determine whether you have viewed web pages on the Sites and, if so, how many times.

      We use anonymous identifiers to speed up your navigation of the Sites, recognize you and your access privileges, and track your usage of the Sites. An anonymous identifier is a random string of characters that we use for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.

      We use third-party companies to help tailor our Sites' content to users, to serve ads on our behalf, and to conduct data analysis. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

      The Sites do not respond to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party websites or online service collection.

      The Sites use Google Analytics, a service provided by Google, LLC (“Google”®) to collect information about use of the Sites. Google Analytics collects information such as how often users visit the Sites, what pages they visit when they do so, and what other websites they used prior to visiting the Sites. We use the information we receive from Google Analytics to improve the Sites. Google Analytics collects only the Internet protocol (“IP”) address assigned to you on the date you visit any of the Sites. We do not combine the information collected through the use of Google Analytics with personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Sites by disabling cookies on your browser. To learn more about the use of cookies for Google Analytics and to exercise choice regarding such cookies, please visit the Google Analytics Opt-out Browser Add-on.

    • Log Files: The Sites' servers automatically recognize the Internet URL from which you access the Sites. We may also log your IP address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.

      Third Parties: We may update and supplement personal information that we have collected directly from our customers with other information that we obtain from third parties. This may include information regarding demographics, income estimations, households, and marital status. In order to conduct due diligence in connection with your orders or service requests, we may acquire additional personal information about you from third parties. When we associate information that we obtain from third parties with personal information that we have collected under this Privacy Policy, we will treat the acquired information like the information that we collected ourselves and, except as described in this Privacy Policy, the information will not be shared with third parties.

  3. Use of Your Information
  4. We may use your personal information for various reasons, which we describe here.

    • Orders and Services: We may use your personal information for registering your account; processing, tracking, and fulfilling your orders and transactions; performing requested services; sending you invoices; and keeping records of your account history.

    • Communications with You: We may use your personal information to provide requested information and to communicate with you about orders (including deliveries) and services. We may send you a confirmation email when you register an account or place an order on the Sites.

      If you have submitted personal information in order to receive news, catalogs, or special offers, to participate in promotions, or for any other marketing purposes, we may use your personal information to deliver information to you. We always permit you to unsubscribe or opt out of future emails (see the below section titled “Your Rights” for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving communications related to your orders.

    • Customer Service: We use your personal information to provide you with customer service. We may also notify you of technical updates when it is necessary (for example, if we must temporarily suspend any services for maintenance).

    • Internal Use: We may internally use your personal information to improve the Sites' content and layout, to improve outreach, for our own marketing efforts, and to determine general marketplace information about visitors to the Sites. For example, we may analyze server log data and certain personal information in an aggregate form, such as aggregate purchase price and preferences, in order to develop new products or services.

      We may also use your personal information to verify your delivery or credit card information, or to otherwise conduct due diligence to ensure proper processing of your order and to minimize the risk of fraudulent transactions.

  5. Sharing Your Information
  6. We may share personal information, including your name, address, email address, and birthdate, to third parties to perform specific functions on our behalf. When we disclose personal information to these third-party service providers, we do so in order to help them perform their services.

    We provide personal information, including names, shipping addresses, email addresses, and phone numbers, to third-party service providers to help us operate our Sites, maintain customers' online accounts, provide products and services for or through the Sites, and ship products.

    In order for you to obtain our products and services, we may need to provide your credit card number to third-party financial services corporations such as credit-card processors. We may also use your personal information to report to credit bureaus, if necessary.

    We may use third-party providers in order to verify your delivery or credit card information, or to otherwise conduct due diligence to ensure proper processing of your order and to minimize the risk of fraudulent transactions.

    We use third-party companies to help tailor the Sites' content to users, to serve ads on our behalf, and to conduct data analysis. We also purchase marketing data from third parties and add it to our existing user database in order to better target our advertising, communicate with you about our products and special offers, and enhance your experience on the Sites.

    We may disclose personal information in response to requests from government authorities or law enforcement officials conducting investigations, subpoenas, or court orders, or if we are otherwise required to disclose such information by law. We may disclose personal information where disclosure is necessary to protect our legal rights, enforce our agreements, or protect the rights, property, or safety of others or ourselves. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Sites for illegal reasons or to commit fraud.

    We may share the personal information of consumers within our affiliated companies in order to provide consumers with offers for products or services from our affiliated companies. Any of our affiliated companies might acquire or merge with, or be acquired by or merged with, another company, or we might dispose of some or all of our assets via sale, reorganization, consolidation, or liquidation. If that happens, your personal information may be disclosed or transferred to another company.

  7. Protecting Your Information
  8. We take reasonable and appropriate measures designed to protect your personal information, including implementing certain technical, administrative, and physical security measures intended to help protect customer information from unauthorized access and improper use. This is an ongoing process and, from time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.

  9. Retention of Your Information
  10. We will retain personal information we collect as described in this Privacy Policy for as long as necessary to fulfill the purpose(s) for which it was collected, pursue legitimate business purposes, comply with all applicable laws, and in accordance with our routine information storage policies. Nothing in this paragraph shall be construed to supersede any individual rights described below.

  11. Children's Data
  12. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. We do not knowingly or intentionally collect personal information from persons who are under the age of eighteen (18). If you are under the age of eighteen (18), you should not use the Sites or submit personal information via the Sites.

  13. Third-Party "Linked-To" Websites
  14. When you are on the Sites, you may have the opportunity to click on links to other websites, including websites operated by unaffiliated third parties. Websites that we do not operate may collect personal information about you. We do not control websites that are operated by these unaffiliated third parties and we are not responsible for the information practices of these websites. This Privacy Policy does not address the information practices of those other websites.

  15. Cross-Border Transfer
  16. Your personal information may be stored and processed in any country where our affiliated companies have offices or servers or in which we engage service providers. Your personal information may be transferred to countries outside your country of residence that may have different data protection and data processing laws than those in your country. Our Privacy Policy requires all of our offices to at all times ensure a level of protection at least as protective as those mandated by the European Economic Area. Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of personal information are likely to be different and in some cases may be weaker than those within your home jurisdiction. Regardless, in all events, we shall apply the provisions of this Privacy Policy to your personal information wherever it is located.

  17. Your Rights
  18. To the extent required by law, you may have the right to obtain reasonable access to the personal information that you have provided to us, a portable copy of such information, and the ability to review, correct, delete, restrict, or object to the processing of such information. You may also have the right to withdraw consent you have given for us to process your personal information. (You can always request to unsubscribe to emails by using the “unsubscribe” link found within our marketing emails.) To the extent you have such rights, you can exercise them by contacting us at the following contact points for each of the affiliated companies:

    Stacks-Bowers Numismatics, LLC:
    [email protected]
    800-299-9152
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705
    Attn: Privacy Officer

    Spectrum Group International, Inc:
    [email protected]
    800-299-9152
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705
    Attn: Privacy Officer

    Spectrum Auction Services, LLC:
    [email protected]
    800-299-9152
    Santa Ana, CA 92705
    Attn: Privacy Officer

    Spectrum Numismatics International, Inc.:
    [email protected]
    800-299-9152
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705
    Attn: Privacy Officer

    Bowers and Merena Auctions, LLC:
    [email protected]
    800-299-9152
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705
    Attn: Privacy Officer

    SBG Finance, LLC
    [email protected]
    800-299-9152
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705
    Attn: Privacy Officer

    SGI France:
    [email protected]
    800-299-9152
    36-38 rue des Mathurins
    75008 Paris
    Attn: EU GDPR Representative

    Stacks-Bowers and Ponterio, LTD:
    [email protected]
    800-299-9152
    Unit 1603, 16/F Mira Place Tower A,
    No.132 Nathan Road, Tsim Sha Tsui,
    Kowloon, Hong Kong
    Attn: Privacy Officer

    Although we make good faith efforts to provide individuals with access to their personal information, there may be circumstances in which we are unable to provide access, including but not limited to: where the information contains legal privilege, where we would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the information is commercially proprietary. If we determine that access should be restricted in any particular instance, we will endeavor to provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.

  19. Dispute Resolution
  20. EU data subjects may report privacy complaints directly to their local data protection authorities. You may also contact us at the physical addresses, email addresses, or phone numbers listed above to be directed to the relevant authorities.

  21. California Consumer Privacy Rights
  22. The California Consumer Privacy Act (CCPA) grants California residents certain rights regarding the use of their personal information. This section of the Privacy Policy describes those rights.

    (1) The right to notice that personal information will be collected:

    You have the right to request that we disclose certain information to you about our collection and use of consumers' personal information. This information is disclosed below and updated at least once every 12 months.

    The categories of information we may collect from you on this Site, and that we have collected from consumers on this Site in the past 12 months, are listed below along with the purposes for which we collect this information:

    • Identifiers (such as your name, address, IP address, email address, account name, and Social Security Number): We collect identifiers for a variety of business purposes, including for: allowing customers to register accounts on the Sites; providing customer service and communicating with customers; processing, tracking, and fulfilling orders and transactions; performing requested services; maintaining records; marketing, advertising, and data analysis purposes; facilitating and tracking usage of the Sites; verifying and conducting due diligence on customers; and providing third-party service providers with the information they need to perform services for us. The purposes for which we collect such information may vary based on our relationship with you. Please refer to the sections above titled "Collection of Your Information" and "Use of Your Information" for a further description of the purposes for which we collect such information.

    • Personal information categories listed in Cal. Civ. Code § 1798.80(e) (such as your name, signature, Social Security Number, physical characteristics, address, telephone number, passport number, driver’s license, employment history, financial information, medical information, or health insurance information): We collect such personal information for a variety of business purposes, including for: allowing customers to register accounts on the Sites; providing customer service and communicating with customers; processing, tracking, and fulfilling orders and transactions; performing requested services; maintaining records; marketing, advertising, and data analysis purposes; facilitating and tracking usage of the Sites; verifying and conducting due diligence on customers; and providing third-party service providers with the information they need to perform services for us. The purposes for which we collect such information may vary based on our relationship with you. Please refer to the sections above titled "Collection of Your Information" and "Use of Your Information" for a further description of the purposes for which we collect such information.

    • Protected classification characteristics under California or federal law (such as your age, race, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sexual orientation, veteran or military status, genetic information): We may collect your age, birthdate, or marital status for business purposes relating to you creating an account on the Sites and filling out forms or applications relating to our products and services, including in connection with applying for loans. The purposes for which we collect such information may vary based on our relationship with you. Please refer to the sections above titled "Collection of Your Information" and "Use of Your Information" for a further description of the purposes for which we collect such information. We do not collect information regarding your race, national origin, religion, medical condition, physical or mental disability, sexual orientation, veteran or military status, or genetic information.

    • Commercial information (such as records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies): We collect commercial information for a variety of business purposes, including to offer you products or services, including financial products, and to verify your identity or creditworthiness. The purposes for which we collect such information may vary based on our relationship with you. Please refer to the sections above titled "Collection of Your Information" and "Use of Your Information" for a further description of the purposes for which we collect such information.

    • Internet or network activity and geolocation data (such as browsing history, search history, or physical location): The Sites’ servers automatically recognize the Internet URL from which you access the Sites. We may also log your IP address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. The Sites use cookies, web beacons, and other technologies to facilitate your navigation of the Sites, recognize you and your access privileges, and track your usage of the Sites. Please refer to the sections above titled "Collection of Your Information" and "Use of Your Information" for a further description of the purposes for which we collect such information.

    • Professional or employment-related information (such your current or past job history): We may collect information related to your employment in connection with your application for our goods or services, or to verify your identity or creditworthiness. The purposes for which we collect such information may vary based on our relationship with you. Please refer to the sections above titled "Collection of Your Information" and "Use of Your Information" for a further description of the purposes for which we collect such information.

    • We do not collect the following categories of information: biometric information; sensory data; non-public education information; or inferences drawn from personal information, such as a profile reflecting predispositions, behavior, or aptitudes.

    (2) The right to know what personal information has been collected, sold, or disclosed for a business purpose, and to whom it was sold or disclosed:

    You have the right to request that we disclose certain information to you about what personal information we have collected about you in the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you, depending on the nature of your request:

    • The categories of personal information we’ve collected about you.
    • The categories of sources for the personal information we’ve collected about you.
    • Our business or commercial purpose for collecting and/or selling that personal information.
    • The categories of third parties with whom we’ve shared that personal information.
    • The specific pieces of personal information we’ve collected about you.
    • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
      • All sales of your personal information, identifying the categories of personal information that were sold and the categories of each third party recipient who purchased that information; and
      • All disclosures of your personal information for a business purpose, identifying the categories of personal information that were disclosed and the categories of each third-party recipient who obtained that information.
      • Note: We do not sell the personal information of any consumer. However, we may disclose the personal information of consumers within our affiliated companies in order to provide those consumers with offers for products or services from our affiliated companies.

    By law, in response to a request submitted under the CCPA, we will never disclose an individual consumer’s specific Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, account password, or any security questions and answers.

    (3) The right to opt out of the sale of personal information:

    You have the right to direct companies not to sell your personal information.
    We do not, and will not, sell your personal information.

    (4) The right to have your personal information deleted:

    You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records. We will notify you if a statutory exception prevents us from deleting your information.

    (5) The right to non-discrimination as a result of exercising these rights.

    Finally, you have the right to be protected from discrimination by any business as a result of exercising your rights under the CCPA. For example, as a result of you exercising these rights, we will never deny you goods or services, charge you different prices or rates, or provide you a different level or quality of goods or services.

    If you believe we have violated any of rights under the CCPA, including the right to non-discrimination, please contact us at the contact points listed above.

    Exercising your rights as a California resident:

    If you are a California resident and would like to make a request pursuant to any of the rights described in this section, you may do so by filling out one or more of the forms at the following link: https://www.stacksbowers.com/Pages/dataprivacyrequest.aspx. Alternatively, California residents may make the same requests by calling 800-299-9152, sending an e-mail to [email protected] or contacting us at: Stacks-Bowers Numismatics, LLC, 1231 East Dyer Road, Suite 100, Santa Ana, CA 92705, Attn: Privacy Officer.

    In order to protect your personal information, we are required to verify that any person making a request under this section is in fact you or your authorized agent. In order to verify the identity of the person making a request, we may ask you to provide the following information: your date of birth; your account number with us (we will never ask you for your passwords outside of the encrypted log-in screen used to access your account on our website); your email address that we have on file (we will never ask you for your passwords outside of the encrypted log-in screen used to access your account on our website); or your account history with us, including your recent purchases or transactions and the last four digits of the credit card that you used to make those purchases.

    We will use this information only for the purposes of verifying that your request is authentic . However, no consumer will be required to create an account for the purposes of submitting a request under the CCPA.

    Once we receive your request, we will respond within 10 days and inform you if we need any more information in order to verify your request. We will provide the information you requested within 45 days of your request. If we require more than 45 days to respond to your request, we will inform you of the reasons why.

    If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
    Exercising the rights of a California resident as the resident’s authorized agent:

    If you are a consumer and you would like to authorize an agent to submit requests on your behalf, in order to exercise your rights under the CCPA, please designate your authorized agent by filling out the form at the following link:

    https://www.stacksbowers.com/Pages/dataprivacyrequest.aspx

    Alternatively, you may authorize an agent by calling 800-299-9152. We may require written and signed authorization from you before an agent may act on your behalf.

    In order to verify your identity when you are authorizing an agent to act on your behalf, we may ask you to provide the following information: your date of birth; your account number with us (we will never ask you for your passwords outside of the encrypted log-in screen used to access your account on our website); your email address that we have on file (we will never ask you for your passwords outside of the encrypted log-in screen used to access your account on our website); or your account history with us, including your recent purchases or transactions and the last four digits of the credit card that you used to make those purchases.

    Children's privacy rights as California residents:

    Protecting children's privacy is especially important to us. We therefore do not knowingly or intentionally collect personal information from persons who are under eighteen (18) years of age. We also do not sell the personal information of persons who are under eighteen (18) years of age.

  23. Updates to the Privacy Policy
  24. We may update this Privacy Policy. When we do so, we will revise the "Last Updated" date of this Privacy Policy. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us.

    Last updated: June 29, 2020

Auction Mobility Privacy Policy
Updated May 25, 2018

This privacy policy (this “Privacy Policy”) tells you how we use your information when you use our Auction Mobility’s Auction Experience Management Platform on the website(s) (the “Site”) and mobile application(s) (the “Application”) made available by Auction Mobility LLC (“we,” “us” or “our”) on behalf of Stacks Bowers (the “Auction House”). Our Terms and Conditions of Use and the Auction House’s Conditions of Sale are incorporated by reference.

The Site and Application allow you to, among other things use your computer or mobile device(s) to place bids and monitor live auctions (collectively, the “Services”). Pursuant to our agreement with the Auction House, the Auction House is the owner of any information collected through the Site, and we act as a processor. This Privacy Policy is only applicable when users access the Site and the Application and may not be applicable to information collected by the Auction House in other channels (for example, valuation services, subscriptions to catalogues, telephone bid transactions, etc.). We share your information with the Auction House, and by conducting a transaction using the Application, you consent to that sharing. The Auction House may have their own privacy policy, please consult the Auction House’s privacy policy for information on how the Auction House uses it.

What types of information does the Site and the Application collect?
What types of information does the Site and the Application collect?

We collect and store information that you voluntarily provide to us as well as data related to your use of the Site and Application.

When you register with us and use the Services, we ask that you provide your name, email address, user name and password. You can also choose to provide us with additional information, such as a contact phone number. All of the information listed in this paragraph is collectively referred to as your “Personal Data”. This Personal Data is necessary to provide you with the Application and we are processing this Personal Data in accordance with your request.

If you choose to purchase an item at auction, your payment information is processed by a third party payment processor. Please carefully read the section titled “Processing Payments for Auction Items” below. All payment information is necessary to process for the purpose of completing the transaction that you have requested with the Auction House.

The Application can also provide you with push notifications of upcoming events, such as sales or auctions. You can opt out of receiving push notifications at any time by using the settings on your mobile device. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

In addition, we automatically collect certain information and analytical data related to your use of the Site and Application (“Usage Information”). In the aggregate, this Usage Information is non-personally identifiable or anonymous information about you, including the date and time of your visit, the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, location and the features of our Application you accessed (collectively “Aggregate Information”). This Aggregate Information is in no way associated with your Personal Data. Usage Information is necessary for the operation and optimization of the Site and the Application.

How do you use my information, and how long do you keep it?
How do you use my information, and how long do you keep it?

We use collected information, including Personal Data, to make available and to improve our high standard of reliable services. We use such information to:

  • respond to inquiries or service requests and monitor such responses;

  • provide information about and market our products or services;

  • enable transactions conducted between you and the Auction House using the Application;

  • resolve problems; and

  • manage the Site and Application and assess usage of the Services.

We will retain Personal Data for as long as you continue to use the Site and/or Application and as long as is necessary thereafter to meet our obligations to the Auction House or legal obligations. We will retain Aggregate Information for up to 24 months.

How do you share my information with others?
How do you share my information with others?

We host the Site and Application and provide the Services in connection with and on behalf of the Auction House. We do not sell or rent your Personal Data to third parties. .We share your Individual Information and Usage Information with the Auction House for their business purposes, including marketing purposes. The Auction House may have its own privacy policy and you should consult that for information on how the Auction House uses it.

Processing Payments for Auction Items

We use third-party credit card processors to process payments for auction items that you choose to make through the Services. To make this possible, your name, billing address and order total are shared via secure (encrypted) means with our third-party payment processors for the sole purpose of completing your order. Please note that your credit card information (number, expiration date, security code) is stored by the third party payment processor and not us. We have entered into agreements (including data processing agreements for our users located in the European Economic Area) with our payment processors to protect and secure your information. If you would like information on our payment processors, please contact us at [email protected].

Service Providers

We may disclose Personal Data to our third party service providers to provide you with the Services, including our third party payment processor. We share Aggregate Information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our Site, Application and Services.

Legal Processes

We may disclose information, including Personal Data, which we believe is appropriate to protect our rights, or to cooperate in investigations of fraud or other illegal or inappropriate activity or in response to a subpoena, court order or other comparable legal process. If a subpoena seeks information about an identified user or limited group of users, we’ll make reasonable business efforts, if permitted, to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases.

We may disclose Personal Data to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you) and may request identity verification before disclosing Personal Data in such a case.

As with any other business, it is possible that in the future we could merge with or be purchased by another company. If we are acquired, the company that acquires us would have access to the information maintained by us, including Personal Data, but would continue to be bound by this Privacy Policy unless and until it is amended.

Aggregate Information

We are not limited in our use of Aggregate Information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our users (such as the number of users of our Services, the geographic distribution of our users, the amount of information located and/or removed, etc.).

How do I change, delete or access my Personal Data?
How do I change, delete or access my Personal Data?

You may view, change, or access your Personal Data at any time by logging into the Services and changing your account information. If you’d like to delete your Individual Information that you have provided in connection with the Services, please contact us at [email protected] and we will forward your request to the Auction House.

How do the Services use cookies or other technologies?
How do the Services use cookies or other technologies?

We collect certain information about your mobile device automatically, such as the type of mobile device you use, your mobile device’s unique device ID, the Internet Protocol (IP) address of your mobile device, your mobile device operating system, location, the type of mobile device Internet browser you use, and information about the way you use the Application. If you prefer, you can program your mobile device so that it does not store this information while utilizing the Applications. Certain Application features may only be available through the collection and use of this type of “cache data”. We may use cache data to assist in data collection and to track Application usage and trends to help us better serve you.

We may use third party analytics services on our website, such as Google Analytics. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to analyze use of our website. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at Google Analytics Guide. We use this information only to improve the Services, but do not combine it with personally identifiable information. See our Cookie Policy for further information on our use of cookies.

How do you protect my information?
How do you protect my information?

We have implemented industry standard information security practices including administrative, physical, and technical measures to protect your Personal Data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction. The security of your account relies on your protection of your password and mobile device(s). You are responsible for maintaining the security of your password. You are solely responsible for any and all activities that occur under your account or on your mobile device. You may not share your password or Services account with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the Site or the Application interface. If you believe someone else has obtained access to your password, please change it immediately. If you believe that an unauthorized access has already occurred please report it immediately at [email protected]. You must promptly notify us if you become aware that any information provided by or submitted to in connection with the Services is lost, stolen, or used without permission.

If you have general concerns or questions regarding the security of information collected, processed or stored by the Site and/or Application, you can contact us at [email protected].

Effective Date; Policy Changes
Effective Date; Policy Changes

Each time you use the Services, the current version of the Policy will apply. Accordingly, when you use the Services, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. Our business changes frequently and this Policy is subject to change from time to time. Unless stated otherwise, our current Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of Personal Data collected in the past without the consent of affected customers.

Notice to California Residents
Notice to California Residents

California Civil Code Section 1798.83 permits customers who are California residents and who have provided us with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident with questions regarding this, please contact us via email at [email protected] or by mail at:
Auction Mobility
192 South St., Suite 600
Boston MA 02111.

For Users Located in the European Economic Area (EEA)
For Users Located in the European Economic Area (EEA)

If you are located in the EEA, you are entitled to certain information regarding your Personal Data and our legal basis for collecting and processing such Personal Data.

Purpose

Examples of Personal Data
(please note that the list is not exhaustive)

Legal grounds for processing

To provide you with requested services (for example, bidding, shipping, payment)

Name, contact details (including email address, postal address, telephone number)

Your payment card details

Records of your communications with use (including bidding instructions recorded in online bidding logs)

Performance of a contract

To evidence our compliance with legal requirements

Details of your past transactions (including any tax paid or tax withheld) and/or shipments (including any permits obtained or duties paid)

Any information relating to a dispute or legal proceeding

Compliance with a legal obligation

To provide you with details about upcoming auctions or other events from the Auction House

Your name, email address

Your marketing and communication preferences (in your Auction House account)

Legitimate interests

To monitor the performance of our Site and Application and make your user experience better

Your IP address

Your browser type, device ID, and operating system

The resources your access on your Auction House account and the Services

The data obtained from cookies, web logs, and other similar technologies that monitor the use of our Site and Application

Legitimate interests

Rights of EEA residents

You may have rights of access, correction, or deletion of your Personal Data. You may access or correct Personal Data at any time through your account. If you’d like to delete your Individual Information that you have provided in connection with the Services, please contact us at [email protected] and we will forward your request to the Auction House. For all other data subject requests under EEA laws, we will cooperate with the Auction House as the controller of your Personal Data.

Is my Personal Data transferred out of the EEA?

We are located in the United States and provide our Services from the United States, and as such, your Personal Data will be held in our servers located in the United States. The United States does not have the same data protection laws as in the EEA. We have certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of your information transferred from any country in the EEA or Switzerland (as applicable) to the United States. To read our Privacy Shield statement click here. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/list. In addition to our Privacy Shield certification, we provide the Services to the Auction House as a data processor pursuant to instructions and a data processing agreement, including the EU Commission approved “standard contractual clauses.” More details about typical standard clauses can be found here.

Contact Us
Contact Us

To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of the Application, please email us at [email protected] or contact us by mail at:
Auction Mobility
192 South St., Suite 600
Boston MA 02111.

If you have questions about the Auction House’s use of your Personal Data, please refer to the Auction House’s privacy policy and contact the Auction House directly.